We strive to ensure that you are completely satisfied with your purchase. Please carefully review our return policy to understand the terms and conditions for returning or exchanging items.
Conditions for Returns
- Items must be returned within 14 days of being received.
- All items must be unused, unworn, and unwashed, and must include all original packaging, tags, and labels.
- A receipt, email conformation or proof of purchase is required for all returns.
Return Shipping
- Damaged or Incorrect Items: If you receive a damaged or incorrect item, we will cover the return shipping costs. In such cases, you will receive either a full refund or a replacement at no additional cost.
- Size Exchanges or Preference-Based Returns: Items that are the incorrect size can be returned or exchanged at the cost of the customer
Process for Returns and Exchanges
- Contact Us: To initiate a return or exchange, contact us at rxrprotectusa@gmail.com within 14 days of receiving your order.
- Return the Item: Securely pack the item in its original packaging, ensuring all tags and labels are intact.
- Shipping the Item Back: Ship the item to the return address provided by our team.
- Processing Your Return: Refunds: Once we receive the returned item and verify its condition, a refund will be issued to your original payment method within 7 business days.
- Exchanges: Once the return is processed, the replacement item will be shipped promptly.
Important Notes
- Returns initiated after the 14-day window will not be accepted.
- We encourage you to carefully review our sizing guide before making a purchase to minimize the need for exchanges.
- Refunds or exchanges may be denied if items do not meet the return conditions.
If you have any questions or concerns, please don’t hesitate to reach out to us at rxrprotectusa@gmail.com
